Cancellations

Cancellation terms vary between establishments, and those pertaining to each establishment are viewable at appropriate times during the reservations process. Please ensure you view these.

If the establishment has not specified a cancellation policy, our default policy will apply, as set out below:

  • In the event of premature departure we may charge for the full original booking.
  • Cancellation 0 – 14 days before date of arrival, or no-show – visitor forfeits 100% of deposit paid.
  • Cancellation 15 – 28 days before date of arrival – visitor forfeits 75% of deposit paid or 25% of full quote value (whichever greater).
  • Cancellation 29+ days before date of arrival – visitor forfeits 50% of deposit paid or 25% of full quote value (whichever greater).

On receipt of a written instruction from you to cancel the reservation, Rooms24-7 will refund whatever amount is due within 3 working days.
Refund payments are subject to a 7% handling fee on the refunded amount.

If a SWIFT transfer is necessary this will carry an additional R180.00 charge.

Double bookings

From time to time accommodation establishments double book, which means that they confirm a reservation with a guest, and subsequently accept another booking for the same accommodation. We take this seriously and do everything we can to try and ensure it doesn’t happen. If it does, we’ll pull out all the stops to find reasonable, alternative accommodation.

Reviews

When you make a booking with us, you will be given an opportunity to submit feedback about your stay. Rooms 24-7 reserves the right not to publish any comments which may be defamatory, or which are not verifiable. We hope you have a great stay, but if not we will investigate and take any steps deemed necessary.

Disclaimer

Rooms 24-7 does not perform site inspections of the establishments listed on the site. The descriptive and qualitative information about each establishment on Rooms 24-7.co.za is of “best effort” accuracy and we make no warranties in this regard. Every effort is made to ensure accuracy – establishments legally commit to supplying correct information and previous customers” criticisms may be publicly published on Rooms 24-7.co.za. The truth does tend to prevail

Complaints

It is important to us that your accommodation experience meets your expectations.
Please ensure that you take up any issues that you experience directly with the establishment during your stay, in order to give them an opportunity to rectify the situation.

If you have a complaint about an accommodation establishment, or about us, please contact us.
We’ll treat it seriously and act on it.